We analyzed 166 interviews with support leaders, managers, and frontline specialists to understand what changed once AI Agents like Fin became part of everyday...
Overview
We visualize the gap in capabilities between US and Chinese models, using the Epoch Capabilities Index (ECI). Since 2023, the gap has ranged from...
Great founders shine in a crisis.
Ordinary ones watch their companies burn down.
I just had coffee with two co-founders of an e-bike company who were...
When you’re exploring financing options for your business, unsecured lines of credit can be particularly appealing. They provide quick access to funds without requiring...
Bare metal hosting is what you move to when “good enough” performance and control stops being good enough—and when you need predictable, low p95/p99...
April 2022One of the most surprising things I've witnessed in my lifetime is
the rebirth of the concept of heresy.In his excellent biography of Newton,...
Real-world example
Anthropic ran a focused “Fin hackathon” sprint to improve their AI Agent’s resolution rate. The team audited unresolved queries, identified underperforming topics, and...
If you’ve heard “Grok” thrown around lately, you’re probably thinking of Elon’s chatbot from xAI. We’re not talking about that one. That model isn’t...
